Martina Maras
Funaki

UX design, service design and research. I build products and services that hold up in the real business around them — for the people using them, the people running them, and the P&L paying for them.

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What I’m made of

A blend of disciplines, industries and roles — design and research alongside operations, hospitality and communications. Each one changed how I read a service, and none of them sits idle.

What colleagues say

Selected projects

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Customer-facing first, designer second

Years of business transformation and front-line customer work taught me where services quietly break. I bring that to research: interviews that get past the polite answer, and blueprints that name who does what on Monday morning.

Full background & CV